Complaint Against a Service United States

Affordable Spa Covers — false advertising | Affordable Spa Covers

I ordered a hot tub cover from Affordable Spa Covers on August 20th. The website claimed to fulfill the order in 6-8 weeks. I called around September 20th and was told that they had cut the vinyl for the cover, and to check back in another 4 weeks for more updated information. I called again today 10-20-20 and was told that they haven’t started manufacturing the cover, the vinyl has not been cut and that I should check back in December. They are currently taking 16 weeks or more to process orders. If I wanted a refund, they would keep at least $150 of my payment that was processed the day after my order. I was also told that this operator that I was speaking with had called all of her competitors and was told that the timeframe for them was the same, approximately 16 weeks or more.

Customer Service

4401 112th Terrace Suite № A
Clearwater, Florida
United States – 33762