china Complaint Against a Service

AliExpress — Mars Hydro customer service | AliExpress Customer Service

Order ID: [protected] Sept19/20
Mars Hydro TS 600W LED Grow Lights …US $ 108.25


On September 19th I purchased the TS 600 LED light on Ali Express.
When I received it I realized it was labeled as 110 volts.I live in Thailand where the house hold voltage is 220 volts.The same as all of SE Asia.

When I contacted the agent he suggested I get a transformer ( 110 v to 220 v )
After over a week I received one and tried it.After 20 minutes the main breaker in my house tripped and the transformer was too hot to touch.
I asked for him to exchange the 110 v for the correct 220 v.
The agent then suggested they will send me a correct one if I pay half?
I refuse.
All I’m asking for is to trade the light I was sent.It is brand new in the original box with all the accessories.I have the original receipt.

Best regards,
David Conners

Customer Service

№ 699 Wangshang Road, Binjiang District
China – 310052