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Complaint Against a Service United States

Amazon — Delivery | Amazon.com

Amazon delivery service is the absolute worst. First, my apartment complex has package lockers for the deliverers to put the packages in, but when the packages get full, instead of taking them to the front office or to your door, they leave the packages out in the open. Second, my apartment complex is next to a hotel and sometimes they leave the packages at the hotel instead of the apartment even though my address literally says Apt #XXX. I had a package that says it was delivered to a front desk or reception on 10/8/2020 but my apartment leasing office never received it. I called and complained to Amazon but they refuse to refund me my money for the package I never got or send me replacement items. Instead, they say that I have to file a police report in order for the investigation to go any further. This is completely outrageous and ridiculous!