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Complaint Against a Service India

Archaeological Survey of India — refund of my money for not downloading tickets for monument qutub minar delhi

I a group of 12 person planned to visit the Qutub Minar Delhi today. I purchased 12 tickets and paid for the same ruppies 429.11 by my Paytm app but unable to download tickets in spite of several attempts. In the meanwhile we reached the monument and I was forced by the staff to purchase tickets again. So, I paid again for 12 tickets. I lodged complain to the staff there also.
So, please acknowledge the complain and refund my money.