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Complaint Against A Cheater United Kingdom

Armani — Complaining about them not sending me their brand bag when I bought expensive items as a gift

I made two orders
1208CC15B2021C / 12-08-2020
And
1509CCB6B2021E / 15-09-2020

Both orders were a gift and i requested a msg to be included with the items ( which I received) but with both items i did not receive a carry bad ( paper bag with the logo on it ) which i called your customer service To ask about before i ordered the second time
And they assured me and i quote ( if u select ur item as a gift, Surely they will include a bag with it )
And you did not both time
It’s not fair and i can not believe i’ve paid that amount of money for you to just send those items i. A brown box and leave me to deal with the packaging 🤯
That is just unbelievable.