Complaint Against a Service Spain

Carethy — Payment not received | Carethy

I bought a psoriasis cream called sesderma about 3 months ago from the site called Carethy. When the product did not reach me after 3 months, I contacted via e-mail and they told me that the cream was out of stock. I wanted the refund of the fee I paid. They said the refund will be made within 14 days, but days have passed and still no refund has been made. I’m sending messages via mail, they are not interested.I ask them to return the fee I paid. I hope you guys are helpful.

my name and surname : aysun duman
the product I purchased order number: PHA-TR-200727063959a7f
my gmail address : [protected]

The date I bought the product: 27.07.2020

Customer Service

Polígon Can Font de la Parera 21 (nave 5), La Roca del Vallès
Spain – 08430