1 Finland Complaint Against a Service

DHL Express / customs clearance

For my 40 euros of order, [protected], they expect me to pay 20 euros of clearance fee (Service fee for the Cargo company). They could inform all the fees in advance clearly or they could give us all the details for the clearance so we can do it by ourself.

They have chosen the shortest path, make it hard to clear by themselves, do not scare them with real numbers. And threaten them till you get your money as they say my package will wait for several months. A company advertising itself nwith being quick is telling this.
I feel like it was a trap to get my money.

DHL Express Customer Care Service
Heinrich-Brüning-Straße 5
Bonn, Ontario
Germany – 53113
+49 180 634 5300