Terrible customer service at Pacific Money Exchange, and very strange and confusing business model. Yesterday I stood in line behind 4 customers who exchanged yen for dollars.
When I got to the window and showed my HI state ID (to get the posted kamaaina discount) and asked to exchange dollars for yen I was curtly told that they were out of yen, and that I needed to make an appointment.
When I pointed out that the previous customers had just exchanged yen for dollars, the teller rudely interrupted me, waived a piece of paper with some scribbles in my face,
and told me that maybe I should come back on Sunday when it was likely they would have “extra” yen to exchange me.
I know many people who have exchanged money here no problem and WITHOUT an “appointment”. Bottom line, there are plenty other places to exchange currency on-island and I suggest going elsewhere.
339 Royal Hawaiian Ave Honolulu, HI, 96815