Dear Sir / Madam,
I am writing to you to raise an issue about: Cars
The issue that I have experienced was: I was a Peugeot 508 proud owner since Jan 2016 based in Egypt, my company offered me car budget and to had 508 I double the budget from my own pocket in the same time another four of my college made the same, every four years we renew our cars, Unfortunately during the four years the cost of maintenance was very expensive due to high price of the spear parts and also due to major problems in the car engine like ( high pressure pump, turbo, turbo tube, turbo seals …ets) due to that as the company pay a share in the care maintenance it know study to prevent us from paying Peugeot brand again.
Sorry for long introduction but I just found that I have to transfer the status of your reputation in Egypt know because I really love the care and I am very sad that I may not ride that brand again.
My problem with the car is
120, 000 Km service cost me around 14, 000 EGP and that was for changing consumable parts and that was ok with me
140, 000 km service cost me around 14, 000 EGP and that was for major parts in the engine ( engine chain, and chain pulley, chain gear and its bolts also engine valves cover and many things related to it. the question is the good-wheel warranty must cover all of that but Peugeot authorized workshop didn’t announce me for that.
150, 000 Km service cost me around 10, 000 EGP and that was for changing air condition blower which was had problem from the 120, 000 km and they suddenly found it, also the same question of the good-wheel warranty?????
today problem is after 160, 000 Km service done next ride was 300 km at the end of that ride the car engine starting became very difficult and not smooth and then engine fault alarm appear. after check by Peugeot authorized workshop they found that high pressure pump and turbo tube and its bases need to change and that will cost me from 14, 000 to 18, 000 EGP and my company refused to pay its shear in that which main I have to bay it all.
After search I found that this care has problems in the high pressure pump and the turbo and it has to change after 100, 000 km to avoid sudden failure and it has to be under warranty cover.
your soon replay and action is highly appreciated.
My car : chassis # [protected] MOTOR # [protected]
Last services done in Elsaba Auto service
It occurred on: 26/01/2020
This meant that losing money
losing my car
do the necessary action
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. [protected]@gmail.com
Customer Care Service