Complaint Against a Service Iran

LG Electronics / vacuum cleaner model vi-3870hts

I correspond with you from Iran. I bought a vacuum cleaner model VI-3870HTS from your products in March last year, which unfortunately failed and broken its handle after a few days (Hose Assembly, Flexible) without any res . I went to your after sales service representative in AHWAZ city in Iran for repairing it, but it seems there is a fundamental problem in design or material of them that never report to your company because there was many case like me. LG Company don’t accept any responsibility now, why???
Excuse me, may be it seems impolitely, but I believe, this is shameful for a big company like you.

Please investigate and take prompt action.
I will send you pictures and documents about subject, if necessary.

Thanks a lot
Shapour Broumand

LG Electronics Customer Care Service
LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu
Seoul, AL
Korea (South)
+82 264 564 337