Hi. I wish to make a complaint regarding our return flight from our honeymoon from abu Dhabi to Dublin the 13th of October 2019 ref QPTOCE. At the boarding gate we were informed that the seats that we had pre paid for were not available on this flight as the was a change of plane for our return journey home.
We were seated in ‘normal ‘ seats together in row 18. We paid extra for our original seating together in row 53 together as these are in 2’s only. The reason we pre booked and paid extra for these seats is that my wife suffers from fibromyalgia and needs extra room for her disability. She was in extreme pain after the flight as a result of this inconvenience. I wish and expect to get a full explanation and resolution to the matter and refund of costs from ethaid. Regards. Stephen mc Ginley