Complaint Against a Service Japan


On August 27, 2020 I purchased a 2020 rogue SL AWD CVT, from Woodbridge Alta Nissan. On October 2, 2020, I mentioned to Alta Nissan that the GPS is not working properly as it is recognizing paved roods as unpaved roods, and the GPS is taking a long round-about route to get me to the selected location. Sometimes doubling the required km to go to the designation.

Their recommendation was to turn the “Recognize un-paved roods off”. This is poor customers’ relations and I’m really disappointed and shocked. No one wants to buy a brand-new vehicle with outdated software.

this is a brand-new vehicle with 30km on it, and I believe that the GPS system should be updated in order for the GPS system to correctly recognize all unpaved roads. After all, no one wants to go through un-paved roads with a new vehicle.

Please advise when I will be able to have this update done and correct the problem. As well, where should I go to have the problem corrected.

I’m disappointed and expected better, especially since I have been a loyal customer to Nissan since 1994. Since that time, I have brought seven Nissan vehicles, and all seven have always been purchased with extended warranties and always serviced by Nissan dealerships. Either at Woodbridge Nissan, Maple Nissan, or Guelph Nissan.

A prompt reply will be appreciated.

Carlos Figueira, CPA, CGA
30 Anderson Close
Guelph, Ontario.

Customer Service

1800 035 035 (Australia)
8800 200 5990 (Russia)
1800 209 3456 (India)
1800 964 7726 (Mexico)
+1 800 647 7261 (United States)
+1 800 387 0122 (Canada)
+44 330 123 1231 (United Kingdom)
+43 190 577 777 (Austria)
+45 39 100 010 (Denmark)
+33 172 676 914 (France)
+49 223 257 2079 (Germany)
+353 14 091 100 (Ireland)
+31 800 023 1513 (Netherlands)
+47 66 983 927 (Norway)
+46 850 103 000 (Sweden)
+41 447 365 550 (Switzerland)
+27 119 293 427 (South Africa)
+82 800 102 323 (South Korea)
+66 24 019 600 (Thailand)
+54 810 222 6477 (Argentina)
1-1, Takashima 1-chome, Nishi-ku
Japan – 220-8686

One Nissan Way, Franklin, TN 37067, U.S.A.

Complaint Against a Service Japan

Family Time

Installed Family Time app on parent cell phone and child’s phone. It never worked properly. Customer support seemed to be responsive, offering solutions but even after following instructions the app never worked. “Solutions” from support became repetitive: uninstall/reinstall, sync again, get update, Wait 1-2 hours for connection to update.

Spent one week working with them to make product work, it never did. I requested a refund, they approved and said it would take 1 to 2 weeks to process.

Four weeks later I inquired about refund and that started 3 months of the same responses: Sorry for the inconvenience, request has been forwarded to billing, process has been started, processing will take 1-2 weeks. It finally occurred to me to report the situation to Paypal, through which I had paid for the app. They handled properly through their own procedure and i was finally refunded my purchase price.

Do not try this app.

Country Japan