Complaint Against a Service Korea (South)

Travelgenio — I want to cancel flight to Wuhan and get a refund because of coronavirus.

I booked the flight from Korea to New York to transfer at Wuhan airport which has been closed because of the virus. The flight is canceled and the china southern airline posted that people who booked flight to Wuhan or transfering at wuhan can get full refund without any extra fees.
Can i get full refund? I already sent email but there is no reply yet. my email is ‘[protected] ‘ and my name is Jaehee Kim. Please reply my email.

Thank you.

Customer Care Service

Korea (South)