Complaint Against a Service Mauritius

AliExpress / order not shipped

My order number98681481557705 have not been ship since 3 week I have contacted the seller but he doesn’t reply. I have already made payment n it the first time I have any issue like that since I am a platinum member on aliexpress I have purchased lot n lots of items but now I am so dissatisfied with this sellers. Can you help with this matter I really need this product

AliExpress Customer Care Service

No. 699 Wangshang Road , Binjiang District
China¬†–¬†310052+86 571 8812 6600