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Complaint Against a Service Oman

Oman Telecommunications Company / Omantel / shifting wifi

we have apply on 27th april 2019.regarding shifting my wifi from old accomodation to new accommodation.till now nothing is been done many times we call, call center they tell us we will send the e mail to our technician .very bad service of omantel .
Omantel is very slow in action .to win customer kindly speed up your service in resolving complain.

Oman Telecommunications Company / Omantel Customer Care Service

P.O. Box: 789, Postal Code 112 Ruwi, Sultanate of Oman
Oman+968 24 242 424
+968 24 486 823

www.omantel.om

Categories
Complaint Against a Service Oman

OurShopee / Dell Lap top 2120 intel 10.1” Order ID OMRI8459 Order date 06 May 2019

Dear team, 

I have brought dell lap top as above information’s, 
the computer is completely not good and battery not holding not even 1 mint’s 
Space key pad not function!!
When i open Explorer very poor pages present!!!
In general this LAP TOP Not accepted to be sale please advice..

Please do the needful as i don’t suspect this LAP TOP is used and the information was not clear to customer ( It’s Used )

Regards

Issa 
[protected]
Oman


OurShopee Customer Care Service

Damascus Street
Dubai
United Arab Emirates+971 4258 2959
www.ourshopee.com

Categories
Oman

Oman Telecommunications Company / Omantel / Home broadband by omantel

I had complained regarding internet not working since one week now. There is no progress at all. I have been following up with call center 3 times a day i get only one reply we have forwarded it to technical department, they will contact you. Till date no one has contacted me, i also said them give me the contact details i will contact them but call center says they don’t have their contact details.
Finally today on 20/02/2019 i was told there will be someone coming as they have allotted the case to different technician, and this was told to me 2 times and it is 6.30 PM no one has contacted me.

Oman Telecommunications Company / Omantel Customer Care Service

P.O. Box: 789, Postal Code 112 Ruwi, Sultanate of Oman
Oman+968 24 24 1999
+968 24 48 6823

www.omantel.om


Categories
Complaint Against a Service Oman

Oman Air / Check in -staff rudeness in business class counter

Dear customer service /Oman air,

Hope this email finds you well,

Im sending this email sharing the bad experience and officially raising complaint against unprofissional treatment, disrespect and rudeness from your ground staff who was supervising the business class check in at Queen Alia airport – Amman.

I upgraded my ticket to business class to feel more comfortable traveling with you after my surgery and unfortunately I was really surprised about how rude your manager treated me at the airport and made me regreting every single Rial I paid for the upgrade.

I was traveling alone and expecting a gentle treatment from your staff to all the passengers regardless which class they are traveling through.

I came to know only at check in counter that im eligible for two pcs even in business class while I had three pcs of ( small bag 7kgs, medium bag 16 kgs and one carton of sweets weighting of 7 kgs.
I was traveling alone and expecting a gentle treatment from your staff specially that I I’ve upgraded to business .
However, because I had 3 pcs although total weight was only 30 KG, then I told the ground staff that “would you help me or ask your manager if he can help me because I have done surgery and can’t carry anything

and am traveling alone ” the manager was next to her and jumped into our conversation with big time attitude saying” I am the manger and now you decide to pay or take Off your bag!!”he didn’t even bother himself talking In good way and I was shocked from the attitude just imagine I was so calm and asked him what’s your good name again with attitude he gave his name “Hamza Asmarani” like whatever I don’t care .

I took my 7 kg bag with me and the Checked in was much less than 30kg, and feeling all the pain until I reached to the boarding there was no que for business classs all together you need to go there saying I am business class people long way In the economy looking at me asking where to go I am business class !

I reached to my seat in business and the flight was full and had to carry my bag where I am not allowed to carry anything and so disappointed and the time wanted to take my seat the pelow was full of hair just imagin! I called the cabin crew she said sorry mam but this was changed here in jordan as this is clean, told her what about this hair? She said sorry there is no other pelow to give you the flight is full .

after all this, and seriously it was one of the worest experinace traveling as Business .
I CLAIM My MONEY BACK paid for the upgrade business which was not worth it at all

Oman Air Customer Care Service
P.O. Box 58. P.C.111, Muscat International Airport
Muscat
Oman
+968 24 531 111
+968 24 153 300