Categories
Complaint Against a Service singapore

Nail Palace — Bad service

Went for their signature sole treatment which involve removing harden skin from your sole.

The therapist assigned to me not only removed the harden skin but also my flesh till my bare skin came off. See picture.
It really hurts. One of my toes nails were also cut too deep till it bleed.

They seem apologetic by applying cream and medication for me. But I won’t want to frequent there again.

Customer Service

+65 62 862 831 (Customer Service)
+65 65 552 526 (Ang Mo Kio)
+65 63 975 901 (Bishan)
+65 67 947 953 (Boon Lay)
+65 64 681 913 (Bukit Panjang)
+65 67 655 779 (Lot One)
+65 64 650 188 (Choa Chu Kang)
+65 67 794 219 (Clementi)
+65 63 852 686 (Hougang)
+65 65 842 035 (Pasir Ris)
+65 64 813 969 (Sembawang)
+65 68 539 981 (Serangoon)
+65 67 823 796 (Tampines)
+65 62 235 046 (Tanjong Pagar)
+65 62 758 646 (Tiong Bahru)
+65 67 628 780 (Yew Tee)
+65 65 551 886 (Northpoint City)
6286 2831, 85 Defu Lane 10, № 01-00
Singapore – 539218
Categories
Complaint Against a Service singapore

Shopee — Fake jade scam in Shopee Singapore | Shopee Customer Service

This is a a fake jade scam happening on Shopee Singapore.

There is a live channel jade seller retailing jade pieces called ypxzb888.sg

The hosts are all very well trained and put up shows with convincing “sellers” to pretend to slash jade prices tremendously for sale to shoppers in Singapore!

They even go the step further with claims saying that they are all retailing real A quality jade which is all natural and untreated! Buying any fake jade, they will compensate you 10, 000 dollars for every dollar spent!

This is all a lie!

I bought the jade bangle at $400, and was assured to be extremely good grade and icy quality!

When I received the item, it is not even like what was seen in the screen! Many flaws and cracks line inside the bangle! This is a scam, they sell the items which are then swooped before sending out!

I have bring the jade bangle to many pawn shops in Singapore and many of them have appraised and evaluated it to be a dyed piece and not worth more than $50 on the retail market!

The seller on Shopee, ypxzb888.sg, denies all these and says their track record is very good!

Beware of this Seller on Shopee Singapore called ypxzb888.sg!

Customer Service

+65 62 066 610 (Singapore)
+62 213 950 0300 (Indonesia)
+60 322 989 222 (Malaysia)
+66 20 178 399 (Thailand)
+84 19 001 221 (Vietnam)
+63 28 805 200 (Philippines)
5 Science Park Drive, Shopee Building
Singapore – 118265
Categories
Complaint Against a Service singapore

Gnomon Watches

On August 5, 2020 I purchased a Squale 42mm 30 Atmos Blue Red ceramica watch for $799 USD from Gnomon watches in Singapore.

The watch arrived via DHL on August 9.

I wore the watch for 7 days and it stopped working on August 17, 2020. The second hand just froze and no matter what jeweler suggested steps that I performed, the watch wpould NOT work any longer.

I immediately emailed Gnomon watches in Singapore 2x. They have ignored my emails. DO NOT BUY WATCHES FROM GNOMON WATCHES SINGAPORE – THEY ARE A SCAM

Country Singapore
City Singapore
Address Millenia Walk, 9 Raffles Boulevard, #01-73/74
Phone 65 63966920
Website https://www.gnomonwatches.com/
Categories
Complaint Against a Service singapore

Gnomon Watches

On August 5, 2020 I purchased a Squale 42mm 30 Atmos Blue Red ceramica watch for $799 USD from Gnomon watches in Singapore.

The watch arrived via DHL on August 9.

I wore the watch for 7 days and it stopped working on August 17, 2020. The second hand just froze and no matter what jeweler suggested steps that I performed, the watch wpould NOT work any longer.

I immediately emailed Gnomon watches in Singapore 2x. They have ignored my emails. DO NOT BUY WATCHES FROM GNOMON WATCHES SINGAPORE – THEY ARE A SCAM

Country Singapore
City Singapore
Address Millenia Walk, 9 Raffles Boulevard, #01-73/74
Phone 65 63966920
Website https://www.gnomonwatches.com/
Categories
Complaint Against a Service singapore

Shopee Customer Service

I ordered form one of their seller and seller canceled my order after 10 mins telling me it’s out of stock. Then, I received a message from Shopee telling me “Your order 200808G1BVJ7HP has been cancelled. Refund will be transferred to you soon.” but until now they are holding a huge amount of Php 27, 400.00 and not giving my money back. I contacted Chat agents 4 times and keep on disconnecting me! Worse service. I will also complain to DTI and Consumer affairs regarding this. Very frustrating! I need my money back!

Customer Service

+65 62 066 610 (Singapore)
+62 213 950 0300 (Indonesia)
+60 322 989 222 (Malaysia)
+66 20 178 399 (Thailand)
+84 19 001 221 (Vietnam)
+63 28 805 200 (Philippines)
5 Science Park Drive, Shopee Building
Singapore – 118265
Categories
Complaint Against a Service singapore

London Weight Management

I joined member for last 10 years ago at Puchong IOI mall. In the beginning the consultant was good and thereafter they keep changing the consultant with different service level provider. I’m actually not satisfied and they did pursue me. Ok then and I did get a try again. But I’m still find what I hv pay for the value was not justify what I gotten.
The consultant has been called me for few time and saying that I still hv treatment to do. I did mentioned that I don’t like the service and I wanted to get my refund. Seem so many year nobody called and reply me.
I wish the London management will take it seriously and follow up of my messages here.

Customer Service

Categories
Complaint Against a Service singapore

KK Women’s and Children’s Hospital (KKH)

The incident happened on 24th June when I brought my daughter to KKH’s A&E department. My daughter had puffy eyes since 19th June and I was concerned that it could be attributable to an earlier accident on 3rd June in which my family called an ambulance when she fell from her cot bed face-down and suffered bleeding from her mouth, bruises to the sides of her nose bridge and inner corner of her left eye.

The doctor-in-charge ruled out the possibility of the linkage to the earlier event on 3rd June as the incident took place a while ago and suspected the eye puffiness could be due to viral infection, allergy or kidney problems. To ascertain if my daughter had kidney problems, the doctor suggested to place a urinary bag to collect the urine. Based on previous visits to KKH, I told her that we usually collect mid-stream urine as it gives a more accurate result. She agreed and questioned if my daughter will be peeing in the washroom. I was surprised at her question as we were usually allocated a bed for the mid-stream urine collection of my child. After communicating with her, she arranged my daughter and I to the bed section.

Till then, my daughter’s diaper was filled with urine when we took off her diaper for cleaning purposes. I was feeding her with water and hope that she manages to urinate. However, my child refused to urinate and kept saying she wanted to go home. I continued to persuade my daughter but she kept insisting that she wanted to go home.

I then suggested to the nurse that since my daughter refused to urinate, it would be easier for her to pee at home as she is a shy girl and does not allow strangers to remove her pants or change her diaper. We were offered this option previously at KKH with 2 sterile bottles for urine collection at home. However, the doctor told us that the mid-stream urine collection cannot be done at home as the test of protein in urine and the test of urinary tract infection (UTI) are different. I have previously worked in a private research organization of renal disease and personally find this explanation absurd.

I explained to the doctor that I needed to bring my daughter, wife and helper to lunch. Only one child patient and accompanying adult are allowed to enter the F&B premises. Although my wife was 37 weeks pregnant, she was still declined entry along with my helper due to possible safe distancing procedures enforced by the hospital. I highlighted to the doctor that my wife and helper could not have lunch in the hospital and then she suggested to attach an urinary bag on my daughter’s bottom and told me to bring them to go lunch and come back after the urine is collected. Since I have previously mentioned to her that my wife and helper were unable to enter the F&B premises, I interpreted that we were allowed to go out to have lunch with the urinary bag placement and come back to KKH afterwards.

As the nurse on duty adheres the urinary bag on my daughter, I asked the nurse on the time that I needed to be back to KKH. She answered that we can come back any time after she urinates in the bag. She then instructed me to remove the bag after urine collection and pour the urine into the sterile bottle provided. She also mentioned that if I find it difficult to pour the urine from the bag to the sterile bottle, I could always approach the nurses for assistance.

In view of the above, I went back to my house which is just around 10 mins drive from the hospital. About 10 mins after my family and I reached home, we noticed that my daughter had urinated but her urine was not collected in the bag. Instead, the urinary bag was detached and the diaper was soaked with her urine.

In response to this, we planned to call the hospital to check on the next course of actions, whether we are able to collect her mid-stream urine directly or if we need to drive back to the hospital for the reattachment of the urinary bag. At this time, the doctor then called to check on the status of urine collection of my daughter. I told the doctor that the attached bag had failed to collect the urine and my daughter’s diaper was soaked. She then asked me on my location and I told her that I was at home. She mentioned she will call me back later.

The second call came few minutes later and the same doctor told me she needed to close the case and we need re-register at the hospital again if we are sending our daughter back. I was shocked and asked if we can collect the mid-stream urine and send back to the hospital. She said we can do so but she might want to re-collect the urine again as it might be inaccurate because this urine collection is to test for protein but not for urinary tract infection. I asked for the difference between the methods of urine collection of protein test versus UTI test. She didn’t address my question and told me that the environment is different at home and in hospital. I expressed again that this was not the first time that we could collect mid-stream urine at home. We have tried once in KKH and another time in Queenstown polyclinic.

I also reiterated to the doctor that I was not informed that I can’t leave the hospital. If I could not leave the hospital, how can my pregnant wife, helper and daughter have lunch when two of them are refused entry into the F&B premise? The doctor claimed that she has explicitly told me that we are not able to exit the hospital premise but I seriously did not receive the message from her. If I know that I cannot leave the hospital, I would not have informed the doctor that I was at home as the distance from my home to hospital is just a 10 mins drive. I could have alternatively told her that I am somewhere in the hospital and I am going back to the A&E department when she called me. However, she still insisted that she has communicated to me explicitly when I seriously did not receive her message.

The doctor then insisted we have to collect my daughter’s urine within the hospital premises and emphasized that she needed to close the case and we need to register again even if we choose to forgo lunch and send our daughter back to KKH immediately. I was utterly displeased with her answer and asked her what’s the reason of re-registering our child if we manage drive back to the hospital immediately. She then mentioned it was the practice of the hospital and it was the emergency department.

I was utterly disappointed in her answer and do not want to probe further. I do not understand why there were inconsistencies in the practices of KKH on urine collection and the need for re-registration when we said we could drive back to the hospital immediately within 10 mins. The nurse on duty also advised we could come back any time my daughter urinates in the bag. No one has mentioned the need for re-registration and the incurrence of double A&E fees. And what is disappointing is that previously we were given sterile bottles for urine collection from KKH as well but this time, we were told we needed to re-register.

After the unpleasant event, my family and I decided to bring my daughter to another hospital for a second opinion. We hope that you could look in this matter and provide us a refund in KKH’s A&E fees as the investigation and diagnosis was not completed.

Patient Details:
Lee Xing Yan, Stella

Regards,
Lee Chee Chow
Tel: +65 [protected]
Email: [protected]@hotmail.com

Customer Service

Singapore
Singapore – 229899
Categories
Complaint Against a Service singapore

Zythos Insurance Company Pte Limited

I was recommended to this company by a broker out of London named Steven Barnish. I needed to obtain a finacial bond in order to secure a loan with a vendor in Hong Kong. This type of bond isn’t available in the United States so I had to get one over sea’s. When I asked the broker about the fee’s being charged he said they were all normal, so I proceeded to send wire payments.

As it turns out, Zythos and the “courier” they “used” to deliver my bond never happened. I paid out an amount in the high six figure rang of dollars to have this document delivered to the lender in Hong Kong. This was a giant scam. The courier said they made three attempts to make this delivery. First time only delivering part of the docs.

The guy with Zythos was named Peter Choi/PeterChow and he apparently hacked the original Zythos company and stole their proprietary information and has been doing this to people all over.

Do not do business with Zythos Insurance Comapany PTE LTD or Steven Barnish with Phiinest Consultants out of London. You will be sorry you did and lose all your money.

Country Singapore
City CENTRE
Address 2 SHENTON WAY, #26-01 SGX
Phone 65 316 360 43
Website https://zythosinsur.com/
Categories
Complaint Against a Service singapore

Yuko Moretti Gemstone Jewellery

I bought two items from this seller on Etsy named Yuko Moretti. I thought her jewelry were cute and creative that she claimed handmade by herself. While my payment is still processing on Etsy, I went to search for more handmade initials, engraving jewelry online.

Never did I thought that I saw the same products sold on AliExpress at $2! While she charged me $20!! This is a total rip off! I looked further into her shop and noticed that she gets all her products from different sellers on AliExpress! Why did Etsy not do anything?? Isn’t Etsy suppose to be a handmade thing instead of an AliExpress reseller?!

Country Singapore
City Singapore
Address 48 St Thomas walk, #11-05
Website https://yukomoretti.com/
Categories
Complaint Against a Service singapore

United Overseas Bank / UOB Bank — Bad customer service & manager who gave inaccurate information.

Dear HOD of UOB for DCP Loan dept;

I would like to be contacted to provide feedback on a Bad Customer Experiences & Great Disappointment with UOB lately.

Being a loyal customer of UOB for both my personal account and DCP loan account. I would like to highlight the unhappiness I have with your bank staff, to start of all I wanted to do is to close my DCP loan account with UOB bank, however I’ve been getting all the inaccurate info, and with lack of humanity from your staffs, I was treated like a psychopath lady that they are dealing with. Each person will call me with quoting different amount to settle off, then the bank manager went ghost and never return my call at all.

Things are getting from bad to worse especially from the Singapore office, promises that will call back but never delivered on time. I can be contacted at [[protected]] 24 x 7. Looking forward to hearing from the Bank ASAP.

Thank you

Lily

United Overseas Bank / UOB Bank Contacts

Singapore