GAP Comentario : 1979992 / Bono Agencia: ES514587990 (AVP
We rented a car from the airport at Los Palmas on 27th February 2019. On check out of the car, there was damage to the car which was noted on the check out report prepared by Gold car. It was not pleasant to have to take a car which was damaged, but it was noted on the report so we took the car out.
On returning the car on 6th March, we left the car with the representative in the car park. Within 40 mins we had received an invoice for €550 from Goldcar for the damage which had been noted on the original check out form.
After several weeks of complaining with no response, and a call to their call centre, which was of not help at all as the operative claimed his computer wasn’t working so he could not give me any contact details, we finally received an acceptance from GoldCar that they had made a mistake and that a full refund would be paid. This was on the 24th March.
Almost 3 weeks later and after several chasing emails, no funds have been received.
It seems this is a standard practice for this company as there are many similar reports of additional charges. I will not be using the company again and will be spending as much time as available to advice others to do the same until the matter is resolved.
GoldCar Rental Customer Care Service
Carretera Madrid, Km. 531.7
Spain – 41007+34 965 943 186