Categories
Complaint Against a Service Spain

Carethy — Payment not received | Carethy

I bought a psoriasis cream called sesderma about 3 months ago from the site called Carethy. When the product did not reach me after 3 months, I contacted via e-mail and they told me that the cream was out of stock. I wanted the refund of the fee I paid. They said the refund will be made within 14 days, but days have passed and still no refund has been made. I’m sending messages via mail, they are not interested.I ask them to return the fee I paid. I hope you guys are helpful.

my name and surname : aysun duman
the product I purchased order number: PHA-TR-200727063959a7f
my gmail address : [protected]@gmail.com

The date I bought the product: 27.07.2020

Customer Service

Polígon Can Font de la Parera 21 (nave 5), La Roca del Vallès
Barcelona
Spain – 08430
Categories
Complaint Against a Service Spain

Travelgenio — Travelgenio — Refunds have not been made for several months

Booking Code: G2WQL6
It started in March and has not received any reply so far, and it is a disappearance that has been unable to travel due to Corona 19. The last time it was said to be a refund request, I would appreciate it if you could arrange it as soon as possible.Too angry and strongly protest

email:[protected]@suhyup.co.kr
phone:[protected]

Customer Service

+34 911 160 765 (Spain & International)
+1 646 568 7507 (United States)
+1 613 699 1162 (Canada)
+44 870 099 0971 (United Kingdom)
+353 818 274 072 (Ireland)
+61 388 205 378 (Australia)
+64 99 853 516 (New Zealand)
+43 123 046 1113 (Austria)
+32 70 354 719 (Belgium)
+45 78 791 031 (Denmark)
+358 20 020 302 (Finland)
+33 821 610 761 (France)
+49 699 675 9148 (Germany)
+31 208 082 817 (Netherlands)
+47 23 960 885 (Norway)
+351 707 501 997 (Portugal)
+46 844 683 618 (Sweden)
+41 315 280 581 (Switzerland)
+65 31 581 467 (Singapore)
+54 115 984 2113 (Argentina)
c/Albasanz, 15, 2º Izq
Madrid
Spain – 28037
Categories
Complaint Against A Cheater Spain

Travelgenio

2020.8.06 My flight from Tokyo Narita Airport to Busan Gimhae Airport was canceled, but I did not receive a refund. Please take care of it as soon as possible.
I went to the airport because I didn’t have a word or email in advance, but when I heard that the flight was canceled at the airport, I was very upset and in a bad mood. I’d like to charge you all the time and money until you go, but I won’t. I want to get a refund really quickly, so take care of it.

Customer Service

+34 911 160 765 (Spain & International)
+1 646 568 7507 (United States)
+1 613 699 1162 (Canada)
+44 870 099 0971 (United Kingdom)
+353 818 274 072 (Ireland)
+61 388 205 378 (Australia)
+64 99 853 516 (New Zealand)
+43 123 046 1113 (Austria)
+32 70 354 719 (Belgium)
+45 78 791 031 (Denmark)
+358 20 020 302 (Finland)
+33 821 610 761 (France)
+49 699 675 9148 (Germany)
+31 208 082 817 (Netherlands)
+47 23 960 885 (Norway)
+351 707 501 997 (Portugal)
+46 844 683 618 (Sweden)
+41 315 280 581 (Switzerland)
+65 31 581 467 (Singapore)
+54 115 984 2113 (Argentina)
c/Albasanz, 15, 2º Izq
Madrid
Spain – 28037
Categories
Complaint Against a Service Spain

Need a quick refund. Check my cancel status again | Travelgenio

I booked a flight ticket using this site on January 13. As the coronavirus got worse, I had to cancel my trip and now I know that it’s really become so serious that it’s impossible to travel.

I succeeded in making a cancellation inquiry through a chat inquiry on its website, and the process was also not very smooth. But finally, I received an email on February 26 that my reservation was canceled, but please check again if the cancellation is complete because the reservation number or status is still active when I enter my details on the site. And even though 2 months have passed since I canceled it, I didn’t get a refund. How long should I wait? Please take action quickly so that I can get a refund.

I tried again to contact Travelgenio by website, mail, facebook but there was no answer.
Has anyone else had a similar experience with Travelgenio?
So, could you please kindly help me to cancel my travel and full refund to me?

TravelGenio SL

c/Albasanz, 15, 2º Izq
Madrid
Spain – 28037
Categories
Complaint Against a Service Spain

I need help right now | Travelgenio

Hi, Travelgenio staff.
I am a one of the customer name is Joungwoo Park.
I bought the flight ticket, Toronto to Incheon and the flight tickets were cancelled for May, 7.
Air canada cancelled our ticket (YYZ to LGA) because of the Policy of border closure between Canada and U.S. So, I want to change or cancelled our ticket.
Air canada changed our ticket for free now, but the Asiana, (JFK to ICN) said that I have to pay additional charge for changing flight.
I can charge if I need it, Please contact me as soon as possible.
Please, Please contact FAST.
I contact with both airlines and they said that only TRAVEL AGENCY can change or reschedule the ticket.
I want to change early now.
Reference Number: [protected]
Reference code: WXY83D

TravelGenio SL

c/Albasanz, 15, 2º Izq
Madrid
Spain – 28037
Categories
Complaint Against a Service Spain

No idea if flight dates can be changed | eDreams

Reserva [protected] Alicante to Athens out 11/05/20 return 15/05/20

I have been told by the flight company Iberia that Edreams must deal with me not Iberia.
I want the flight to be rescheduled asn I requested on 14/04 the flights were booked before lockdown in Spain. Furthermore, I am 59 years old and my co traveller my husband is 62 years of age. We do not know when we will be able to leave our home to travel as we are dependent on the instructions agiven by the Spanish government. If I try to travel now I will get a 600 euro fine or even could get imprisoned! Furthermore, we have to change at Barcelona Airport to get to Athens and then on return at Madrid and hang around for a few hours. Hanging around at airports and in these cities at the moment is very dangerous because of the coronavirus.
I have paid at least 950 euros for this holiday. I have downloaded the ap and there is no information on my app. I’ve dealt with the robot helper online at edreams – no help whatsoever and I can’t get through by phone.
I am very annoyed about the lack of communication from Edreams. All I want is rescheduling of the flights when the Spanish government says I can travel.
I am very disappointed and if this problem isn’t resolved soon I shall have to get my lawyer on to it . The lack of communication is completely unacceptable.
All receipts etc can be provided.
Regards Heather Walker

Vacaciones eDreams, SL

1º 5 Calle del Conde de Peñalver
Madrid
Spain

Categories
Complaint Against a Service Spain

Questions about canceling flight reservations for UK and France | Travelgenio

In December last year, I booked a flight from Korea to the UK and a flight from France to Korea. However, as Corona became popular worldwide in January of this year, it was impossible to travel to the UK and France scheduled for June and July, so the flight had to be canceled. So I sent several emails to the travelgenio travel agency saying that I am canceling my trip. However, travelgenio travel agency did not respond. I booked both flights in Silver Customer Class so I can get back the full cost of the reservation. Therefore, we recommend that you cancel the flight to the UK and the flight to Incheon as soon as possible and refund the full cost of the reservation.

Travelgenio

TravelGenio SL

c/Albasanz, 15, 2º Izq
Madrid
Spain – 28037
Travelgenio
Travelgenio

 

 

Categories
Complaint Against a Service Spain

Gold Car Rental / car rental

GAP Comentario : 1979992 / Bono Agencia: ES514587990 (AVP

We rented a car from the airport at Los Palmas on 27th February 2019. On check out of the car, there was damage to the car which was noted on the check out report prepared by Gold car. It was not pleasant to have to take a car which was damaged, but it was noted on the report so we took the car out.

On returning the car on 6th March, we left the car with the representative in the car park. Within 40 mins we had received an invoice for €550 from Goldcar for the damage which had been noted on the original check out form.

After several weeks of complaining with no response, and a call to their call centre, which was of not help at all as the operative claimed his computer wasn’t working so he could not give me any contact details, we finally received an acceptance from GoldCar that they had made a mistake and that a full refund would be paid. This was on the 24th March.

Almost 3 weeks later and after several chasing emails, no funds have been received.

It seems this is a standard practice for this company as there are many similar reports of additional charges. I will not be using the company again and will be spending as much time as available to advice others to do the same until the matter is resolved.

GoldCar Rental Customer Care Service

Carretera Madrid, Km. 531.7
Sevilla
Spain – 41007+34 965 943 186
www.goldcar.es

Categories
Complaint Against a Service Spain

Freelotto / Taking money out of my acount

I want my money back 14, 99 i don’t want membership you taking money out of my acount without my permission last 5 months i want all of my money back you taking money out of my acount without my permission every month without my permission you taking money out of my acount i never played freelotto Butt you taking money out of my acount last 5 months without my permission i want my all my money back Thanks

FreeLotto Customer Service
420 Lexington Avenue, Suite 2435
New York, NY
United States – 10170
+1 212 931 6760