Complaint Against a Service Vietnam

Agoda Company / booking a hotel

I found an offer of The Corner Hotel in Frankfurt on Agoda with the free cancellation and pay at the hotel terms.

However when I made the booking, I was fully changed for the hotel fee and the booking is non-refundable!

Could you please help refund my payment and honor the terms offered on Agoda. Please see attached photo for your information.

My booking ID number is [protected]
Thanks. Loan Nguyen

Agoda Company Customer Care Service

30 Cecil Street, Prudential Tower № 19-08
Singapore – 049712+65 63 297 537