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Complaint Against a Service United States

Costco — Kirkland Pacific Bold Coffee K-cups | Costco

We have purchased this brand Pacific Bold K-Cups over the last 9 Year’s. The last two or three years we have had a bad experience of receiving a box of 120 K-Cups that had 15-30
K-Cups with flat tops. (Most K-Cups have a rounded top that is Puffy). The flat top k-cups do not have a fresh taste. We know to return for refund however this is not the quality we expect. We purchased a box 10/15/2020 and the entire box was full of flat top k-cups. We understand that the vendor that makes these k-cups for Costco is Starbucks. Why can’t Costco demand quality control so we do not have to experience this poor product? We really enjoy this product and hate to change.

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Seattle, Florida
United States – 98124