Complaint Against a Service United States

Emaculate Imperial Designs LLC

Mr. Jonte Murray, DBA of the company, marketed shoes publicly via his company website and social media platform. After discussion about two pairs of shoes I desired to purchase for my sons, I transferred funds from my debit card through CashApp per Mr. Murray’s request on November 13, 2020. On November 20, 2020, I contacted Mr. Murray to retrieve the order statuses, order receipts, or tracking number for delivery from Mr. Murray since I hadn’t received any correspondence or comkunication from him. Mr. Murray became dismissive and argumentative, then canceled my order.

He returned 25% of my funds ($126.00) that day but told me he would not refund the rest until 5 to 7 business days. I contacted my bank to file a dispute; however, my bank informed me it had no protection over funds transferred via CashApp. I contacted Mr. Murray after the 7th business day. Still, he refused to return the remainder of the funds.

I contacted my local law enforcement authorities to have report documented. I filed a small claims case against Mr. Murray’s business. In addition, I reported his business with Better Business Bureau and Office of Attorney General.

Country United States
State Virginia
City Richmond
Address 3201 St. Martins Trl, Apt#2003
Phone 804 918 0616