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Complaint Against A Cheater Russian

Emporio Armani / Giorgio Armani — defective shirt

I have bought a shirt in an official store Emporio Armani in Russia 09.11.2019. It was torn after some hours I had put it on. I think this shirt was defective.
I tried to return this shirt, but my request was cancelled when I asked for the expertise to refund. The expertise rejected me and answered that it was not manufacturing defect.
I don’t agree with the results of the expertise (see in attachments). I have put this shirt on only once.
Please help me to refund.
Where should I reply for my problem?
My e-mail: arseniy.[protected]@mail.ru
My phone number: [protected]

Emporio Armani / Giorgio Armani — defective shirt

Emporio Armani / Giorgio Armani — defective shirt