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Complaint Against a Service United Kingdom

Emporio Armani / Giorgio Armani — mens emporio armani chronograph watch ar2453.

I bought an Emporio Armani watch PKGAR1051 for my husbands 50th birthday. I bought the watch August 23rd 2019 and gave it to him today October 27th. The 7 o’clock silver time indicator is not stuck on the watch and is floating around the inside of the watch. It looks as though it was poorly made.

Please can I send it back and have a replacement? Or if this is a known flaw can I have a refund. I have the guarantee and would like to fix this as soon as possible as it was meant to be my husbands 50th Birthday present. I am not sure how guarantees or returns work if I am being honest. I know birthdays are not about presents but I now have no gift for him as the watch arrived faulty. The watch remains in all the packaging with am the protecting plastic on.

It is the Mens emporio armani Chronograph watch AR2453.