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Complaint Against a Service United Kingdom

Emporio Armani / Giorgio Armani — unethical behaviour

To Whom It Might Concern,

Hope that this mail will find you well.

Today, I would like to make a complaint about the attitude that me and my family received.

On Dec-19, around 1:30 pm, me and my wife passing by Giorgio Armani Ginza in Tokyo Japan. About a month ago, I just bought few sweaters for my wife from Paris. Since the line-up seems a bit different between two countries, I suggested that we could take a look in Tokyo; to see if there’s anything else that she fancies.

At that day, we dressed very casual; just jeans with sneakers. Also, we push our boy with a baby car. When we walked in to the store, the guard checked us immediately visually; and he seems very unpleasant with our dress. Then he came to us and said that, you’re disallowed to drink in the store; when we did carry a cup of coffee. I told him that; sure, we won’t drink, we’ll put the coffee in the cup holder of the baby car. The strange thing is that, he still saying that; you can’t even put the coffee in the cup holder. He asked us to leave immediately without any other explanations.

Certainly, I understood the no drinking policy in the store; but we can’t even allow to put it on the cup holder? I’m pretty sure that many customers visited your stores with drinks in their bags; simply, we’re doing the same thing but it’s visible. Was that because we seem poor, that’s why we’re disallowed to enter the shop? Or it’s because that we’re visiting the store with a kid?

The guard’s name is Kondo; male, age between 40-50. It would definitely help, if you could advise what we’ve done wrong to deserve such treatment. I can be reached via following mail address:
[protected]@hotmail.com . Hopefully that you would take this kind of discrimination seriously.

I look forward to hearing from you shortly.

Best regards,
Anfernee