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Complaint Against a Service USA

Florida Blue — Group blue select coverage member id xjkh32445235

My name is Stacey P. Adams and I can be contacted at [protected]. I believe my employer Marlyn Enterprises of Jacksonville is committing some type of fraud. I was recently found out when I went for a medical appointment by a medical care providers that I am no longer covered by Florida Blue Insurance. I contacted Florida Blue customer service and they refused to give me any information other than the policy was canceled on January 31, 2020. I was never told by the company I work for that my insurance was cancelled. I have proof that my employer deducted money from my paycheck for “Blue Cross Health Insurance” on the following pay periods 12/22/2019-1/4/2020 for $133.00, 1/5/2020-1/18/2020 for $145.99, 1/19/2020 -2/1/2020 for $145.99, 2/2/2020-2/15/2020 for $145.99, 2/16/2020- 2/29/2020 for $145.00 there was no money taken out on our next paycheck but we were told that our insurance was going to be reinstated in 1-3 days. The person I spoke to on the phone said if I could show proof that the money was taken out I would not be responsible for my medical expenses. Because my insurance was not active due to the negligence of my employer and no fault of my own I now have outstanding medical expenses that will not be covered by insurance that I paid for but never received. Please assist on how to proceed.