Complaint Against a Service USA

Florida Blue — health insurance

i called to see if a dr is on my plan. The rep could not undestand me. i had to beg for a superiaior. i repeated and spelled numrous times.

After a long hold i was told i would get a call back!
phone system is a maze, long hod time. Reps don;t understand English even after spelling it.
everytime i call it takees multiple people to resolve an issue.

Florida blue needs to improve customer service,