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Complaint Against a Service United States

Hotwire — Bait and switch Hotels | Hotwire

My wife and I were looking for a motel in the Redlands, California are so we could attend a funeral. We used the app and put the dates in. A listing of several very NICE motels came up including a Marriot, Holiday Inn, Comfort Suites, etc; so we booked it.

To our utter disappointment, they booked us a Motel 6!!! No mention of that listed at all. No way to cancel it! We tried to contact customer service to complain, but no one EVER ANSWERS!

They did a classic “Bait and Switch” on us. The previous two times I’ve used Hotwire, we were booked in excellent motels. Not this time, they booked us in a DUMP! Sheets are disgusting, the room smells, no hairdryer, no hand towels, no place to put a suitcase or even a CLOSET, just a broken hook on the wall.

The motel is next to major highway in Redlands and the windows provide no sound insulation at all, with cars racing up the street all night long.

We are extremely UNSATISFIED and WILL NOT use HOTWIRE again. This is less than a One Star with drug dealers on the premises!

Customer Service

1866 381 3981 (USA and Canada)
1866 468 9473 (USA and Canada)
1844 207 0303 (Flights, USA and Canada)
1855 326 0772 (Hotels, USA and Canada)
1855 677 0745 (Cars, USA and Canada)
+1 877 787 7186 (Customer Service)
+1 417 520 1680 (International)
+1 417 520 1693 (Flights, International)
655 Montgomery St Ste 600
San Francisco, California
United States – 94111-2627
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