Australia Complaint Against a Service

Hunter Express — Failure to provide cards or delivery on order xv233518 | Hunter Express

I have been waiting on a delivery for almost two months from Hunter Express.

My consignment number is: XV233518

My name is Margaret Jane Murdoch
3/160 Carlisle Street St Kilda 3182 Victoria, Australia
Phone [protected]
Email: [protected] OR [protected]

When I check the tracking consignment online the courier claims to have left cards or attempted delivery. This is not correct! I have been in lockdown (strict) for 7 months. I am home and I am waiting on a (very expensive) rug.

I have received an email from the Hunter Express company but every time I email back (I have email records) the email is “returned to sender” and the address invalid. I have tried to telephone the company numerous times but have not been able to speak to anyone IRL.

This is the email address I have been (unsuccessfully) trying to reach:
[protected] au

Customer Service

+61 297 804 099 (Bookings & Customer Service)
PO Box 242 Villawood
Sydney, New South Wales
Australia – 2163