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Complaint Against a Service Philippines

LBC Express — LBC Air | LBC Express Customer Service

I sent a package through LBC Cerritos and paid for an air shipment on October 2. I was informed that it will not ship until October 5th and will take 7-10 business days. I followed up with the recipient on October 17 to check if they have received the package. When she contacted LBC General Santos, she was informed that the package arrived in Manila on October 13 and was shipped by boat to General Santos. She was further informed that it will take another 13 days for the package to arrive. This is not the service that I paid for. I paid for AIR shipping not by sea. Please rectify this issue by changing the shipping charge as you would for shipping by sea. My tracking # is [protecte

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