What a horrible experience. Got this for my mother who does not live with us, requiring her and my sister to install. Salesperson sold heavily on simplicity of installation and great connectivity. He was difficult to reach during the sale, then disappeared after the sale. The customer service behind this product is worse than the product itself. Extended hold times to get to anyone about setup issues, billing inquiries, etc. how on EARTH can you operate a company that is supposed to respond quickly to seniors falling and the like if you can’t pick up a phone in a reasonable amount of time? You can’t.
The installation was a NIGHTMARE, the first unit just screeched uncontrollably and scared the you know what out of my Mom. Second unit showed up and could not get connected. All the while they tried to get people to help them on the phone and wound up waiting on hold forever. They shipped a third unit but by that time I had contracted with Medical Guardian, who has a FAR better solution and OUTSTANDING customer service. I am still fighting to get my money back, the latest was that they still had not received all of the systems returned back to them so that they could not cancel, then a 30 minute hold time, THIRTY MINUTES, to speak to someone about cancelling my account.
If you are getting this solution for a loved one, I beg you DO NOT USE THESE GUYS. Your loved one will be in big trouble, these people literally have no company behind the product, no support whatsoever, they will not respond to any calls, your loved one will be in big trouble. Pay the extra money for Medical Guardian, or check out any number of other highly rated companies and solutions. These folks are horrible, DO NOT USE MEDICAL ALERT.
|Address||816 Park Way|