Complaint Against a Service South Africa

I ordered 22kg of pet’s mince and paid them by EFT as the card facility was not given as an option. The bill was nearly R900 The pet’s mince on their site is advertised at R39.99 per kg and it looked really good quality from the photo. They delivered 20 bags of fatty meat in 2 cardboard boxes – no reusable polystyrene, on a scooter bike- all weighing about 500g each. It looked nothing like the advertised pet’s mince at all – it is more yellow/white than pink and was less than half of the 22kg that I had paid for.

I did ask the driver and he said to call them directly. There is no number to call. All I can find online is that this company was started by a Dino Nathanael. I FB messaged them to follow up and they blocked me. I received one email from some unnamed person saying they will look into it! But no refund on the balance and the rest of the order has not been delivered Almost R900 for 10kg of fatty, poor quality pet’s mince that I doubt the dogs will even eat! But they did send me an email thanking me for my loyalty and offering me 5% of my next order!!! What a total rip-off!

Country South Africa
City Glen Pretoria, Gauteng
Address PO Box 38493, Faerie