I have never in my life experienced a more unprofessional and deceitful service, which included terrible communication, multiple lies, and broken promises,
2 out of 3 missed jobs, and being charged $100 for a job that never occurred. Please let me explain below, and I absolutely DO NOT recommend anyone use this company.
My experience with Reliable Movers started off well. They showed up on time, helped with a load in, and did a great job. They brought an additional man at no extra charge.
We got along well, and I tipped a generous 40% because of my satisfaction. It was all downhill from there.
I had also reserved a load out at our new location, and I received confirmation from Eric, who runs Reliable Movers, in-person that he would be able to do the job. 2 hours in advance of the job I try to contact him, per his request, but cannot get through.
I eventually get in touch with his assistant who says his phone has died. 40 minutes after the job is supposed to start he texts saying he’s still working on another job.
He doesn’t respond to multiple calls and texts asking if and when he may arrive. Fast forward 3 hours after the job was supposed to start, and I finally receive a text from him saying they’re done with the other job and prefer to come tomorrow to help since they’re exhausted.
I say okay, and we confirm he’ll come between 11 am and 12 pm the next day. Of note, not once did Eric apologize for his error. Also, we had to do the load out ourselves,
taking all night. Tomorrow’s job would be an additional job for extra stuff we had. At this point, I am very upset, but I understand sometimes mistakes are made,
and I am willing to give Eric another chance. I thought he was well-meaning. I also did not have much of a choice because it was going to be Sunday and there was no easy way for me to hire other help on such short notice on late Saturday night.
Sunday comes and by 12:45 pm with no word from Eric, it starts to become pretty obvious he is not coming. He does not respond to multiple texts or calls to his cell phone.
I also find in my email from Moving Help and on the website that I was charged $100 for the job Eric was supposed to do the previous night but never did. I eventually find the number of his business, listed on Moving Help, which he answers.
He says he is at another job but that they’ll be there to help “no later than 2:45 pm.” And he says he didn’t know I was charged the $100 and that we would deal with it when he shows up. I am justifiably skeptical but needed whatever help I could get, so I crossed my fingers.
You can guess how this ends. He never shows up and does not respond to any more texts. And I never received an apology, and my $100 charge was never dealt with.
This is theft. Not to mention the U-Haul I rented got charged double time because, without help, it took me all day and night to finish the job. And my wife also was unable to work the whole weekend when she needed to be.
So Reliable Movers screwed me in multiple ways: by not showing up for jobs, by continually lying, by taking $100 of my dollars for a job that never occurred, by putting me in a situation
where I had to pay more for a rental truck, by putting my wife in a bad situation at work, and by putting me in a situation where I couldn’t hire more help at the last minute.
This is a completely unacceptable way for a business to be run. And the fact I never even received a simple apology is astounding. In my line of business, and in any,
the right thing to do when you make an error is to apologize and admit your mistake. That goes a long way to address the client’s anger.
The generous interpretation of this event is that Eric is a well-meaning, young entrepreneur but was in over his head with too much business and did not know how to professionally handle it (i.e., apologize to his client and say he will not be able to make it).
The cynical interpretation is Eric was stringing me along for business he truly knew he could not deliver and then tried to pull a fast one on me for a free $100. Perhaps we will never know the real truth.