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Complaint Against a Service

Allstate Insurance Agent: Maurice Brown

I had the worse road side experience not once but twice with this agency. They left me stranded 2 Times without a tow…..and when I called this office to be compensated in anyway they told me all they could give me was a $25 Walmart gift card that I still have yet to receive.

This is the worse insurance company I’ve ever had. When your with Allstate your definitely not in good hands!!!!!

(202) 546-1493
agents.allstate.com
b/t S Pennsylvania Ave & S 12th St Capitol Hill

Categories
Complaint Against a Service

Alcantara Driving School

I would give 0 stars if possible. My experience was a nightmare on the day of the test. They asked me to pay $100 in cash to rent a car for my road test. It was a third party car in horrible condition, to say the least.

The driver accompanying me was extremely rude and behaved inappropriately. He slapped my hand several times when I was trying to check certain controls before starting to drive, he even held my wrist for no reason.

He barely spoke any English and kept ridiculing me for not understanding what he was saying. The mirrors were stained and the dashboard had some soft drink spilled all over, there was trash spilled near the gear and the list goes on.

The worst part is, I left my learners to permit in his gearbox by mistake and when I called to get it, he denied to come back.

The next day I called the driving school and they said they have no accountability for any lost items and brazenly asked me to get a replacement from MVA.

When I told them what had happened, all I got was, “I’m sorry you had a bad customer experience” and the manager hung up on me after that. I would never recommend this school to anyone! Terrible experience!

(301) 434-0036
1620 Elton Rd Ste 201 Silver Spring, MD 20903

Categories
Complaint Against a Service

My Three Sons Relocation Services

Though Nick was great with the estimate I called back and confirmed as well as paid the deposit. Rusty told me that all was confirmed and there would be no problem with picking up on the path of May and then unloading on the after 1 PM.

I get a call from them saying that either I had to unload in the morning of the or they would have to cancel my order.

I mean really, 2 days before this move and you are telling me that it can’t be done, The issue here is service. I built everything around what was confirmed and yet they can not stand by their word.

I explained yet again for the 3rd time that I couldn’t get into the new house until after closing which is at 11 am on the.

If I could give them a 0 I would. Moving is stressful enough without causing undue stress on someone, This was a very bad service, Rusty said that they had too many people moving that day,

Well let’s see, I paid my deposit and confirmed and yet you still are not able to comply with the estimate and promise that you made. Beware of the sweet words this company tells you because they are anything but helpful.

(301) 300-6674
mythreesonsrelocationservices.com
Serving Silver Spring Area

Categories
Complaint Against a Service

Von Paris Moving & Storage

Terrible. Dishonest and deceptive. If you want to risk using these movers, make sure that you get a guaranteed price. Otherwise, they will bait you in with a price they know is too low and will wait until it is moving day

when they have all your stuff in their truck before they give you the real price.  I moved cross country and, what with selling my home and moving my business, did not realize the contract they gave me was not binding.

I had a bid from another company for a price that turned out to be better (and honest) and Von Paris told me that the other company was ripping me off and that they would do it for less. I still feel guilty for not giving the other company my business.

(However, when I moved my offices, I did.) Anyway, after they had my stuff, Von Paris raised the price from $10k to $13k. I asked to speak to their “very experienced” estimator and they said he was unavailable and then said he no longer worked there. Bull.

This is just how they do business.  Do yourself a favor and find another mover.

(301) 864-6790
4318 Kenilworth Ave Hyattsville, MD 20781

Categories
Complaint Against a Service

Bishop Equipment

Long story short my furnace went out Tuesday AM. I spoke with Edie and she arranged for George to come out to determine the issue. George explained the issue (inducer assembly) and quoted me a price/estimate for the repair ($461.00).

During the same conversation, I asked if he had changed the filter and he stated no that he figured I would want the winter service and that can be done when they return for the repair.

I was OK with that. I spoke with Edie Tuesday afternoon and ordered the part. Edie called me promptly Wednesday morning and arranged for a noon install. Ben arrived at noon and completed the task.

Before Ben left I simply asked him if he had replaced the filter and his response was no because he was not sure if George had replaced it on Tuesday. My response was don’t worry about it, I will just do it myself and save the $80.00.

Well, when I removed the panel to replace the filter there was a bundle of wires and a transformer laying on top of the filter. I have changed the filter many times and this was never the case.

I called back to Bishop and attempted to explain to Edie what happened and she was very short and cut me off saying that she will call Ben and have him return. After a minute Edie calls back again and tells me Ben is on his way and that I had asked him to “replace the filter” and he explained to me that was not included in the price of the repair.

I attempted to explain to her that this was not the case and I had discussed the Winter service with George. She did not even give me a chance to explain and immediately cut me off by saying that “There’s always something with you” and “Next time you can repair your own equipment”.

I feel that she has probably been there forever and feels that she can treat customers anyway. Needless to say, I will not be using Bishop again. I do not need to pay for poor customer service and will take my business elsewhere.

(571) 351-2438
bishopac.com
Serving Fairfax Area 2825 Dorr Ave Fairfax, VA 22031

Categories
Complaint Against a Service

Ewin Service HVAC

Had a problem with downstairs air a few and Ewin came out fixed it no problem.

Upstairs unit now on the fritz and I’ve left several messages and can’t even get a return call. Maybe he went out of business.

(301) 674-4757
Serving Frederick Area

Categories
Complaint Against a Service

DARCARS Chrysler Dodge Jeep Ram of New Carrollton

I avoid writing negative reviews about places because I understand sometimes issues are no one’s fault. This is a completely different case. I genuinely wish I could go back in time and never step foot in this dealership.

The experience started great, my car salesman, Herbert, was friendly and knowledgeable. He set me up with a great Jeep.  However, I have received terrible customer service since purchasing my vehicle and dealing with ANYONE else. In the three months since purchasing, my car has still not been registered.

Ken Wright, the finance manager, actively avoids phone calls and text messages and is never there whenever I have stopped by the dealership to talk to him.

I purchased the vehicle on July 11, and that was the last time I have had an actual conversation with him. I have been extremely inconvenienced due to his inability to do his job or at the very least, answer my questions about when my vehicle will be registered.

The last time I was at the dealership I attempted to speak to the general manager (Tim) as well, and he apparently wasn’t there either. It seems as though there are never any employees present to provide even the bare minimum amount of customer service. Employees need to be held responsible if they are incompetent or refuse to do their job.

There is absolutely no reason it should take over THREE MONTHS to title a vehicle. When I asked another employee what the issue was, I was basically told that it was my fault, because I initially provided a check in the wrong amount,

however, what the employee failed to acknowledge is that the reason it was in the wrong amount was that the finance manager doesn’t know how to deal with military members and tried to sell me a service he is legally unable to, resulting in him telling me the wrong amount.

You would think it is in his job description to know what he is and isn’t allowed to sell. And even IF that was the reason for the delay, I corrected that issue within two weeks (I was out of state on temporary military orders).

No one will give me a straight answer on how long until my vehicle will be registered, and apparently it will take long enough that I am being told I will have to turn the vehicle back in until the issue is resolved.

Completely unacceptable and unheard of. No other military member I have spoken to has ever had an issue like this, and I have purchased other vehicles from other dealerships with no delays.

This issue is STILL not resolved. I have actively been advising friends, family, and coworkers in the area to NEVER purchase a vehicle from DARCARS of New Carrollton.

(301) 459-6800
darcarschryslerjeepdodgeofnew.com
8100 Annapolis Rd New Carrollton, MD 20784

Categories
Complaint Against a Service

Spring Valley Exxon

This place is TERRIBLE. I took my car here to get a specific problem fixed. First of all, they lost my keys. Second, they could not figure out what was wrong with the car.

Third, they tried to get me to agree to pay them thousands of dollars to fix “other problems” with my car, even though they could not figure out how to fix what I actually took the car in for. These people are swindlers- I would stay far, far away.

(202) 362-2639
exxon.com
4861 Massachusetts Ave NW Washington, DC 20016 b/t N 48th St & N 49th St Spring Valley

Categories
Complaint Against a Service

Spectrum Services

HORRIBLE!!! We are sitting in a house in below freezing conditions. They don’t care that we are without heat.

A part needed to be ordered for the heat to work but they ordered it standard instead of rushed. It’s been over a week and

we still have no heat. I have called everyday to check on the part and still nothing. The representative doesn’t care either. She is very uncaring every time I speak with her.

No one has called us to give an update. Just overall horrible. I do not recommend using this company.

(301) 333-3007
spectrumhvac.net

 

Categories
Complaint Against a Service

Capitol Cadillac Buick GMC

At first, I was not going to write a review on this dealership but every time I try to forget my experience with them something else emerges. First of all, they care anything about the customers that are waiting for their vehicles to be serviced!

Their waiting room looks like it should be in a back alley garage, certainly not a waiting room of a luxury car dealership.  The chairs are hard and they don’t have any cushion left in the chairs.  The carpet is dirty and smelly!

Everyone in the waiting room was over of age and everyone was complaining about the waiting room. The service manager was sitting comfortably in his office (above deck), looking down at what was going on in the showroom.

My experience wasn’t so bad (outside of sitting in a dirty waiting room), the first time but the second time, I was quoted one price for the work that had to be done and after the work was complete, the bill was approximately $1,000 over.

Yes, $1,000! After much debate with the cashier, the service manager, the resolution was to remove the part that they replaced and put back on my old part!  How ridiculous was that! I was furious!  After going back and forth, the service manager removed the additional $1,000 charge and for me to keep the part. Now a later,

I receive the Carfax for my vehicle and the mileage was over by 60,000 miles.  I called to see what could be done and was told that I have to bring my truck back in to create another service ticket and then they would record the mileage correctly!

This is another example of why I will never go to Capitol Cadillac in Greenbelt for anything! While waiting on my truck to be serviced, I had begun looking at purchasing the Cadillac truck but after that experience,  I purchased a Mercedes Benz SUV instead!

(240) 297-1685
capitolbuickandgmc.com
6500 Capitol Dr Greenbelt, MD 20770