Complaint Against a Service United States

Red Tag Mattress & Furniture

This entire process has been a nightmare and I hope No-one goes through this again. .. First When we bought our mattress on 12/02, the mattress we were told was in stock and ready to go ( 10 days before our move). On the afternoon of 12/12 ( the day of our move) we were informed they couldn’t find the bed. At this point we had no bed as we had given ours to our daughter. After hours of back and forth and us refusing to buy a more expensive mattress we had never seen or trade for another mattress we’ve never seen. We ended up having to sleep on a loaner mattress from them and wait for our mattress. The mattress was awful and it was hard to sleep.

When they delivered our mattress (3 days later), they delivered the other chair to our dining room table which was previously broken. THEY BROKE THAT CHAIR ASSEMBLING IT AND LEFT IT. If we hadn’t checked, we could’ve been seriously injured. They also stained our headboard putting the mattress on. We were told they would come out and bring a new chair and clean the headboard. When Leslie came out to clean the headboard and bring a new chair on 12/21, we told her the recliner didn’t work on the sofa. Leslie cleaned the headboard and took pictures of the recliner saying she’d have it looked into.

Days later, nothing. On 12/24, I sent a follow up text. As always, I would have to call almost daily to get updates.

Country United States
State Texas
City Houston
Address 6476 Farm to Market 1960 Rd W
Phone 1 281-440-1444