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Complaint Against a Service United States

Southwest Airlines — refusal give refund | Southwest Airlines

I had to cancel my trip in April 2020 due to COVID-19 -I sent an email to Southwest requesting a refund and they have refused to reimburse my money because it was a nonrefundable wanna get away ticket.

I understand their policy and in “normal circumstances” I would just wait and reschedule. But this is not “normal times” and my husband and I will not be able to travel anytime soon due to the global pandemic and his medical condition.

The amount of money may seem insignificant to Southwest but during this very difficult time we have had to change the way we live our lives and will not be able to travel at this time and would just appreciate getting our money back.

Customer Service

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P.O. Box 36647-1CR
Dallas, Texas
United States – 75235