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Complaint Against a Service India

Archaeological Survey of India — refund of amount paid vide transaction id: msas-[protected]-595024

Hi,
Ref. as per Subject, I have done online booking of 6 tickets for Agra Fort monument dated 31/12/2018. But i did not received the tickets on my given email though payment got deducted from my credit card vide transaction as per below details.

Transaction ID: MSAS-[protected]-595024
Merchant Website: asimustsee.nic.in
Amount Paid: 212.66
I tried to use resend ticket link but your website was repeatedly giving internal error.

I showed above confirmation mail at ticket counter in Agra Fort requesting them to charge applicable local tax and allow us to enter. They did not accept the same and told us to raise this issue online.
As such we have to buy fresh 6 physical tickets aga in paying Rs. 300/-.

We hereby request you to refund the amount of Rs. 212.66/- as charged above and confirm. Card details as follows.

Thanks & regards,
Ankit Goel
House No. 266,
Sector – 8,
Panchkula -134109,
Mb: [protected]