I am very disappointed in the service received from Sorbet on the 25 January 2019.
I called Sorbet in Bayside to set up an “emergency” gel soak off and re-application at around 5pm for an appointment. I was told that they are fully booked (which is understandable), I arranged for the lady to accommodate me should there be any cancellations on that day.
The lady called me back to slot me in for a 6pm. I arrived at 06h02, a lady called Rebecca was assisting me, she seemed to have trouble soaking off my rubber base (previously done elsewhere) and notified me that she might be able to do gel coating as time was running out, at 18h45pm she spoke to another lady at reception to try and accommodate my gel application, which the lady replied that they cannot apply the gel in 15 minutes because they close at 7pm- to avoid problems, She then added that I should just pay for the soak off and that was that.
I am so appalled by this and did not argue and proceeded to the front desk to settle the bill for the soak off. I cannot tell you how disappointed I was because as
I mentioned I had to do my nails that evening. There were other alternative Nail bars that were available but I chose Sorbet because it was closest to my place. I would have gladly went to another nail bar had I known this was the kind of service one is given. Totally acceptable!
If they could not commit to the full task, why did they agree to the appointment? Surely this is unethical to say the least especially given that they charged me R90 just for the soak off!!! Customer service is clearly not a priority.