Categories
Complaint Against a Service South Africa

Sorbet Group / poor customer service

Good day

I am very disappointed in the service received from Sorbet on the 25 January 2019.

I called Sorbet in Bayside to set up an “emergency” gel soak off and re-application at around 5pm for an appointment. I was told that they are fully booked (which is understandable), I arranged for the lady to accommodate me should there be any cancellations on that day.

The lady called me back to slot me in for a 6pm. I arrived at 06h02, a lady called Rebecca was assisting me, she seemed to have trouble soaking off my rubber base (previously done elsewhere) and notified me that she might be able to do gel coating as time was running out, at 18h45pm she spoke to another lady at reception to try and accommodate my gel application, which the lady replied that they cannot apply the gel in 15 minutes because they close at 7pm- to avoid problems, She then added that I should just pay for the soak off and that was that.

I am so appalled by this and did not argue and proceeded to the front desk to settle the bill for the soak off. I cannot tell you how disappointed I was because as
I mentioned I had to do my nails that evening. There were other alternative Nail bars that were available but I chose Sorbet because it was closest to my place. I would have gladly went to another nail bar had I known this was the kind of service one is given. Totally acceptable!

If they could not commit to the full task, why did they agree to the appointment? Surely this is unethical to say the least especially given that they charged me R90 just for the soak off!!! Customer service is clearly not a priority.

Sorbet Group Customer Care Service
1-8th avenue, CNR Wessels Rd., Rivonia
Johannesburg
South Africa
+27 11 202 7940
Categories
Complaint Against a Service South Africa

Sorbet Group / unethical behaviours and poor service, unskilled staff

I recently bought my mother a sorbet voucher to go and be pampered. She is 70 years old and could do with some TLC. When she arrived for her appointment at Table Bay Mall, they sat her down to wait for her beautician. 20 minutes later no one had come to help her or even let her know they were running late. She walked out from total frustration. 30 minutes after she left she was called by Sorbet to find out where she was.

We then made an appointment at Canal Walk as we thought they may be better. When she arrived they had recorded the wrong time but managed to eventually make a plan to help her. She had explained she was there for an eyebrow tint and would not like a dark tint as her hair is grey. The woman applied the colour and left. My mother had to call someone as the colour was burning her. When the woman returned the colour was almost black, along with her skin being red and inflamed.

We have come to realise that Sorbet is the fast food version of what it once was. The staff sit around yakking and screeching across the rooms to each other and I wonder if there are qualifications behind their technicians.

Sorbet Group Customer Care Service
1-8th avenue, CNR Wessels Rd., Rivonia
Johannesburg
South Africa
+27 11 202 7940