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Complaint Against a Service

Souq.com / Back case for xiomi redmi note5 pro /hard matte tpu coverd red

Dear Customer, your return shipment [protected] was successfully delivered to the seller. Expect to get the refund within 3-5 business days unless the return request has been rejected.
35.66 AED has been refunded to your Credit Card. It will appear in your financial statement in 5 – 7 business days.
I recieved this message on november 27th
Still not refunded !!
I don’t have a credit card. How i will receve money??

Souq.com Customer Service
Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai
United States¬†–¬†73000
+971 4437 0900