Complaint Against a Service / Back case for xiomi redmi note5 pro /hard matte tpu coverd red

Dear Customer, your return shipment [protected] was successfully delivered to the seller. Expect to get the refund within 3-5 business days unless the return request has been rejected.
35.66 AED has been refunded to your Credit Card. It will appear in your financial statement in 5 – 7 business days.
I recieved this message on november 27th
Still not refunded !!
I don’t have a credit card. How i will receve money?? Customer Service
Dubai Internet City, Thuraya 2 Tower, Office 1902
United States¬†–¬†73000
+971 4437 0900