Categories
Complaint Against a Service United Arab Emirates

Souq.com / Mobile for repair under Warranty

Souq has collected the phone on 06-01-2019 and yesterday I received an email from souq team that they are returning the phone as they can not repair it as it is not included in the warranty.

I spoke with their customer service and complained they said it is a mistake as they didn’t know that my warranty include damage repair.
Five days bqck I received a call from their repair team that they need to deduct 100 aed to repair the screen and it might take another week to repair it.

I am a regular customer with souq/amazon and i am shocked with the kind of service and negligence to their customers.
Two days back they informed me that the mobile is fixed and will be sent to me today while following up with their team they said there is a problem with the courier and they need another two days to send it.

I have asked to speek and raise a complaint with a manager however no action done yet.
What a shame after sales service from souq.com

Souq.com Customer Service
Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai
United States – 73000
+971 4437 0900
Categories
Complaint Against a Service

Souq.com / Order

I place order online through souq. Order number [protected]
At the time of palcing order the amount was showing 267.76 Aed

When i receive the shipment the delivery boy said u have to pay 311.

I Show him photo but he said no i am delivery boy. You call contact center i call two times contact center one guy there i tell him my issue he said this is related to finance department he give new landline number to cal there. When i call on that number that number was not working.

Screen shot is attached for your information.

Souq.com Customer Service
Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai
United States – 73000
+971 4437 0900
Categories
Complaint Against a Service

Souq.com / Qexpress Customer Service Representative

I called just minutes back to know what is the reason why that their courier didn’t come yesterday to collect the items that I requested for a return knowing that I received SMS for 2 times confirming that courier will come.

Unfortunately courier didn’t come yesterday and early this morning I received SMS that courier will come but at this point in time no one came. I received 2 SMS from them today.

Since I didn’t receive any call from the courier I decided to call the qexpress customer service. To my surprise the representative on the other line is VERY UNPROFESSIONAL! She talked to me as if she doesn’t care about the reason why I made a call.

She answered my queries in a VERY SARCASTIC WAY!!! Souq is good online shopping site but it your courier services or customer service representatives are SOOOO BAD then some things will be turn as a mess!!!

So bad and dis appointed with the QEXPRESS Customer Service !!!

Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai
United States – 73000
+971 4437 0900