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Complaint Against a Service United States

Southwest Airlines

To whom it may concern I, Donna Applewhite (WSQXSQ) booked a flight From Columbus, Ohio to Las Vegas 9/23/20 returning to Columbus, Ohio 9/26/20.
Since booking my flight my itinerary has been changed 3 times with no explanation, or to know consideration of my travel plans.
My Initial flight was scheduled on 9/23, as indicated flying out of Columbus, Ohio at 6:40am arriving in Las Vegas at 7:55am (NO Lay over) that was changed to Leaving Columbus, Ohio at 7:40am and in Las Vegas, at 10:50am (NO Lay over) which was fine… But, there was another changed to leaving Columbus, Ohio, at 7:30am with a (LAY-over in ATL) and arriving in Las Vegas at 11:05am. I also had a change coming back on 9/26/20 The initial flight was leaving out of Las Vegas, on 9/26 at 2: 15 pm arriving in Columbus, Ohio at 9:05pm, that was switch to leaving Las Vegas, at 10:45am arriving in Columbus Ohio at 5:15pm. I have flew Southwest several times and have never encountered this this type of mistreatment. NOT only was my travel plans not considered once in your change but over three times. NOT to mention I’m traveling with friends and family and I’m the only one with this change. I would like to have things switched back to my original itinerary. Southwest usually offers some sort of compensation if you are asked to choose another or later flight in this case no consideration was offered at ALL.. At this point I’m trying my best to not contact the attorney generals office and consumer affairs because this is definitely NOT FAIR..

Customer Service

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P.O. Box 36647-1CR
Dallas, Texas
United States – 75235
Categories
Complaint Against a Service United States

Southwest Airlines / Cancellations and Delays with no information provided

Arrived at MDW at 10:00 am on 5/29/2019 for Flight from MDW to DAL (confirmation # WI7JNO) cancelled, and then cancelled again. Changed our flight to be from MDW to Albuquerque. Delayed, delayed, and then delayed again. No one at the desk to ask questions. No one provided any info AT ALL(no way to say it but in caps). Called Southwest customer service who said what is the problem it has only been two hours – IT HAS BEEN 12 HOURS(no way to say it but in caps). With no information, and she can’t help me because it is up to the airport. And calling customer service when the recording says 15 minute wait is like 45 minute wait. And if you leave a call back to save yourself in line – NO ONE CALLS BACK(no way to say it but in caps). And then gets worse – they have waited all day and are treated like stand by. Last seats on the flight. What would have happened if there had been no seats? They would still be waiting with no information. My daughter was supposed to get into Dallas on the afternoon of 5/29/2019 and she will not get in there until 5/30/2019 late in the day. 24 HOURS LATE!!! I think at the very least they should be given comp flights – full refund. If we are late we miss the flight. If Southwest is late it’s not their fault?????? And I guess they think they don’t have to explain, since they don’t.


Southwest Airlines Customer Service

P.O. Box 36647-1CR
Dallas, TX
United States – 75235+1 800 435 9792
www.southwest.com