Complaint Against a Service United States

Southwest Kia — Warranty

Bought and financed 2013 2500 HD diesel Chevrolet PU truck from Truck World in December 2017 with a 48 month mechanical failure service contract.

Truck broke down in July 2019 and towed to dealership we purchased from. They called us and said they could not fix but it was under warranty to send to another GM dealership in Dallas with no avail. Towed to a licensed mechanic who could read computer to tell us that it was the fuel injector.

Sent to another GM dealership for warranty work in Rockwall TX to find out the trucks warranty we bought was not valid because of the after market parts that were sold on the truck we purchased.

Claim was denied. We were sold a warranty under false pretenses and now told we should have known. The repairs are over $10 K and we are now left with payments and insurance on a $48, 000 truck that doesn’t run.
We just want our truck fixed.

Truck World, Mesquite TX , United States