Complaint Against a Service United States

Southwest Sunroom & Window Co.

We purchased a large foyer window for our two story home from Southwest Sunroom & Window Co. , 625 College Ave. Salem, Va. Although we thought the window to be expensive at the time, we were willing to pay their premium price for the window because Southwest Sunroom & Window Co. emphasized the selling point that they would install it and offer a lifetime warranty. They absolutely do not stand behind their word nor the product they sold us. After approx. 9 years the glass in the window started turning black on the inside and developed spots.

When I called Southwest, Kevin responded by telling me he was sorry but the window was made by Gorrel and they had gone out of business about 2 yrs. after I purchased the window. Upon checking this response it appears that they did not go out of business but sold the company to Soft Lite and re-organized, offering the same quality windows. Sof-Lite also offers lifetime warranty on their windows.

We feel Southwest Sunroom & Window Co. and Gorell misled me, luring me to purchase an expensive, although extremely low quality window by promising a life-time warranty and both parties should share the responsibility of backing up their claims.

Country United States
State Virginia
City Salem
Address 625 S College Ave
Phone 1 540-389-8844