Categories
Complaint Against a Service

Spare parts Complaint / KIA RIO ( CHASSIS NO : 512BE6902273 ) / The door seal weather-strip (rubber) for both right and left rear doors

Dear Sir, 

Referring to the a/m subject, please be informed that I’m driving KIA for more than four years and was really satisfied & enjoying.
Unfortunately, I recently had a very bad experience as follow :
The door seal weather-strip (rubber) for both right and left rear doors is melted and extremely sticky, has and still causing a lot of damages to me and to anyone whoever rides on the back or just open the door.
I came to know that this problem is widely known for my car model.
During [protected], I called from time to time the KIA Egypt call center to check the spare parts availability and it was never available.
This year on 7th of April.2019, I was finally told that each spare part cost 850 EGP excluding 14% taxes, and that I should visit the maintenance center to pay for and make an order.
I did go on “4th of May.2019” to KIA service center- Roxy Heliopolis in Cairo-EGYPT, I`ve been informed that the car was out of the warranty by DEC. 2018 while I had this complain much earlier !!! 
And the most disturbing comment that my car is the first case to apply for this complain about the door rubber seal !!! Also, that it’s a misuse!!! How could it be a misuse from me and why it`s not the 4 doors then.. ! 
Later on I called to acquire the exact dates when I started to ask for the spare parts and I was shocked to know they don’t have these requests history on their records.
I know it’s a small issue, but, the attitude and disrespect that really matters.
So It will be greatly appreciated to assist me here.
Based on the above, I`m looking forward to receive your feedback and prompt action, please.

The Car details /
Rio Hatchback model of 2014
Chassis number : 512BE6902273
Let me know if you need any further info.

Thanks, 
Nirvana Hussein 
My Mobile : +[protected]
My E-mail : [protected]@hotmail.com

Categories
Uncategorized

Spare parts Complaint / KIA RIO ( CHASSIS NO : 512BE6902273 ) / The door seal weather-strip (rubber) for both right and left rear doors

Referring to the a/m subject, please be informed that I’m driving KIA for more than four years and was really satisfied & enjoying.
Unfortunately, I recently had a very bad experience as follow :
The door seal weather-strip (rubber) for both right and left rear doors is melted and extremely sticky, has and still causing a lot of damages to me and to anyone whoever rides on the back or just open the door.
I came to know that this problem is widely known for my car model.
During [protected], I called from time to time the KIA Egypt call center to check the spare parts availability and it was never available.
This year on 7th of April.2019, I was finally told that each spare part cost 850 EGP excluding 14% taxes, and that I should visit the maintenance center to pay for and make an order.
I did go on “4th of May.2019” to KIA service center- Roxy Heliopolis in Cairo-EGYPT, I`ve been informed that the car was out of the warranty by DEC. 2018 while I had this complain much earlier !!! 
And the most disturbing comment that my car is the first case to apply for this complain about the door rubber seal !!! Also, that it’s a misuse!!! How could it be a misuse from me and why it`s not the 4 doors then.. ! 
Later on I called to acquire the exact dates when I started to ask for the spare parts and I was shocked to know they don’t have these requests history on their records.
I know it’s a small issue, but, the attitude and disrespect that really matters.
So It will be greatly appreciated to assist me here.
Based on the above, I`m looking forward to receive your feedback and prompt action, please.

The Car details /
Rio Hatchback model of 2014
Chassis number : 512BE6902273
Let me know if you need any further info.

Thanks, 
Nirvana Hussein 
My Mobile : +[protected]
My E-mail : [protected]@hotmail.com