Complaint Against a Service South Africa

On the 1 March 2020 I bought a phone at sportscene in Canal walk, Nokia 2.3 for R2000 Cash

On the 13 May I took back the phone because it was freezing and had lines on the screen so they took it to Vodacom for repairs but one of the managers said the phone was not supposed to be sold it was for display, when we got to Vodacom the IMEI number of the phone was not matching the one on the sim slit, they said they took the phone to Vodacom before selling it because it had a problem with the software that’s where the slits were mixed, to cut the story shot …I only got the phone on Monday (August) and was not fixed

I’m disappointed and I regret the day I bought the phone, they can’t refund me and can’t give me another phone
The phone is still under warranty

I feel like I went there to give them my money for a second hand

Customer Service

Gateway Theatre Of Shopping, Gateway, Umhlanga Rocks
South Africa