Categories
Complaint Against a Service

Sprint Corporation — deleted pictures and videos

> To whom it may concern:
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> I’ve been a customer with Sprint for at least over 20 years. On Monday December 2, 2019 my family and I upgraded our phones and
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> received iphone 11 at Sprint store located at 7332-B West Colonial Dr. Orlando Florida 32818.
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> Employee Andre was kind enough to help us through the process. I traded in my Iphone 10 which was not backed up through icloud.
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> My old iphone 10 was left inside the store overnight in order for the icloud to be backed up and receive all my phone information to transfer into
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> my new phone. When I arrived Tuesday December 3, 2019 I saw Sprint employee Andre who instructed another Sprint employee
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> named Flavio to make sure my iphone 10 icloud was backed up completely. Without checking Flavio was quick to say it was all completed.
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> I asked Flavio to double check and he stated yes it’s all done and backed up. All your pictures and information are all backed up.
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> When I checked my phone I said to Flavio that my apps are missing. He said they can be downloaded manually which is what
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> he started to do but wasn’t completed and he said that I didn’t have to wait as it will download through 4G. I expressed my concern that I wanted all my pictures
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> and he said yes you have all your pictures, they are all in icloud. Flavio instructed me to put my passcode on my old phone to erase the information and
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> I followed his instructions with the belief that he knew what he was doing. When I checked my new phone I said to Flavio that all the
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> pictures are not on my phone. I asked Flavio if he deleted my old phone prematurely and he said yes with a look like he did something wrong.
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> At this time I walked over to Andre and I stated that Flavio erased my phone information and my pictures and videos are not updated. Andre asked Flavio
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> What did you do? They tried a second time to upload my pictures and videos through icloud with no success. The store assistant store manager by the
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> name Q told me that the phone was not completely backed up and all my pictures and videos are lost. Now that I’m home I noticed that all my old apps are missing as well.
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> I just returned from a 3 week cruise in Italy, Rome, Spain, Portugal, Barbados, Saint Marteen, Port de France and Puerto Rico and all my pictures and videos are all
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> lost due to the negligent error of Sprint employee Falvio. I am in process to seek legal attorney advice to sue for this loss and I am requesting this complaint is brought to management and corporate office.
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> I have sent a a copy to corporate office. I am extremely dissatisfied and lost a once in a lifetime family memory that will never be recovered due to the error and negligence of Sprint employee Flavio.
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> Please email me any actions that would be done to somehow correct or rectify this complaint.
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> Thank you… Ephraim Sierra [protected]

I was informed that I would receive a call from the general manager and from the executive department regarding this incident but I have not received any results.

United States