Complaint Against a Service South Africa

Spur Corporation — points not allocated and query not resolved

Good day,

I first contact Spur customer care on 14 August to sort this problem out. After receiving useless explanations I phoned on 16 August, only to be told the problem would be sorted and my points awarded to the right card, but that it takes 30 working days.

Well I am still waiting, and have sent more emails with no response or action. The query number is CRM:0010341. I am tired of following up on this and feel that the service I have received is unacceptable. Please check back through the emails sent for the correspondence in this matter, as I shouldn’t have to repeat myself AGAIN.

Fiona Cuff.