Complaint Against a Service United Arab Emirates

Standard Chartered Bank / illegal credit card charges

I have a secondary credit card for my wife as an emergency card which is hardly ever used. On the 19th of May 2019 I went online and saw that the bank has for the first time charged me an additional AED 525 card fees on the same account, which was charged on the 6th of May 2019. When I requested to have the card cancelled and cost reversed I was blackmailed by a Mr. Jaganathan that if I keep the card, they might reverse the charges, but if I cancelled the card I would be liable to pay the charges. Mr. Jaganathan then also closed the complaint himself after throwing down the phone in my ear. During our call he was hostile, evasive and arrogant, as is the norm from my experience over the past 8 years for telephone staff of Standard Chartered. So as I cancelled the secondary card, it would effectively mean that, as the charges are paid in advance, I would be paying for services/benefits for a year for a card that has been cancelled and will no longer be in use. From any perspective this is fraudulent and illegal. Since then I have made numerous phone calls to resolve the matter, and have been lied to numerous times about call back which never happened. Staff remain arrogant and condescending.

Standard Chartered Bank Customer Service

1 Basinghall Avenue 
London, EC2V 5DD
London, England, Greater London
United Kingdom – EC2V5DD+44 207 885 8888
+44 207 885 9999

Complaint Against a Service

Standard Chartered Bank

Delayed response from an international bank. no status update yet.

Dear Customer,

This is with reference to your communication dated 24 October 2018.
Further to our earlier mail requesting for additional 3 days time to address
your concerns, yet it requires additional time than anticipated, for a detailed
investigation to address your concerns.

We would revert to you with our
resolution shortly.
We solicit your patience and co operation in this regard.

Assuring you of our best services always,

Yours sincerely,

On Behalf of Standard Chartered Bank

Officer – Customer Care

44 207 885 8888

1 Basinghall Avenue London, EC2V 5DD London England, Greater London United Kingdom – EC2V5DD