Complaint Against a Service

StarHub / Activation of Internet and homeline after fibre TV installation

After the Fibre TV installation on the 15th of March 2019 at my residence at B891B Woodlands Drive 50 #04-197, S731891 my homeline cannot be used and the Internet service till today the 20th has not been activated.
I have called Customer service everyday since the 15th and everytime I was informed that they will escalate the matter. 
I am unhappy with what is happening. If it was a problem for me to have my cable TV to be converted to Fibre a problem for Starhub, I needed to informed. 
I want to know what is the issue. Kindly don’t inconvenience me with calling Starhub everyday 
Please revert