Complaint Against a Service

StarHub / tV fiber connection

On your prompting, I scheduled an appointment to upgrade my TV connected to the fiber through new box. The appointment was first scheduled for Tuesday 11 Dec. Your technician came: “sorry sir you need a data point by your TV and to install a cable from internet box to TV datapoint” Appointments were taken by him on the phone with Starhub for the following day Tuesday 12 Dec: 9 to 11 am for installing the cable, and 11 to 1 for the box and the Google wifi.

On 12 Dec at 9: 30 am I called 1633 to confirm appointments. Was told that the 9 to 11 is on the way but no trace for the 11 to 1. Ask them to double check. Was promised an immediate phone call back: nobody called back, but I received a call from the contractor for the 9 to 11 am an appointment.

After 2 or 3 phone calls exchanges, it appeared that your contractor was not at my place and pretended that Starhub had given him a wrong address.

I called again 1633 and [protected] StarHub hotline to complain and request clarification. On both calls, I was promised that my case would be escalated and that someone would call me right back. It is now past noon: nobody ever called back.

Starhub people: what kind of services this is? You wasted my complete morning. I want an explanation, official apologies, and compensation for your mess. Please let me know how you intend to fix up this big mess!

StarHub Customer Care Service
67 Ubi Avenue 1, #05-01 StarHub Green
+65 6820 1633