On your prompting, I scheduled an appointment to upgrade my TV connected to the fiber through new box. The appointment was first scheduled for Tuesday 11 Dec. Your technician came: “sorry sir you need a data point by your TV and to install a cable from internet box to TV datapoint” Appointments were taken by him on the phone with Starhub for the following day Tuesday 12 Dec: 9 to 11 am for installing the cable, and 11 to 1 for the box and the Google wifi.
On 12 Dec at 9: 30 am I called 1633 to confirm appointments. Was told that the 9 to 11 is on the way but no trace for the 11 to 1. Ask them to double check. Was promised an immediate phone call back: nobody called back, but I received a call from the contractor for the 9 to 11 am an appointment.
After 2 or 3 phone calls exchanges, it appeared that your contractor was not at my place and pretended that Starhub had given him a wrong address.
I called again 1633 and [protected] StarHub hotline to complain and request clarification. On both calls, I was promised that my case would be escalated and that someone would call me right back. It is now past noon: nobody ever called back.
Starhub people: what kind of services this is? You wasted my complete morning. I want an explanation, official apologies, and compensation for your mess. Please let me know how you intend to fix up this big mess!
StarHub Customer Care Service