Categories
Complaint Against a Service

DirecTV — Charges on HBO, Starz, Showtime and Cinemax

Account # [protected]

Billing Address
Ray Geistweidt
P.O. Box 401
FBG, TX 78624

Service Address
287 Cedar Trail
FBG, TX 78624
(Janice Ferguson) who lives at this address
[protected]

To Who It May Concern;

Charges : HBO, Stars, Showtime and Cinemax $53.99

I cancelled these free channels that I had for 3 months and I have been charged every month and I don’t even have the channels on my tv. When I cancelled on the phone with one of your customer service representative it was taken off but I looked back on my bills and noticed that I am still being charged for these channels. I have already called and tried to talk to your customer service representative all of them have made mistakes when I call because they do not understand our English language very well. So she says I see where you have been charged and I will take this month off and I tried to explain to her that no I have been charged every month and I cancelled this before the 3 month was up and still being charged monthly and I don’t even have the channels. She still did not understand what I was saying so I am writing you guys to explain what the call was about. So please look into my account and call me and let me know that you have reimbursed me for these charges.

I do not have a scanner here at my house to attach any documents but your company should have them since I get a monthly bill from your comany with these charges.

Thank You,
Janice Ferguson
[protected]@gmail.com
Ray Geistweidt
[protected]